Payment via Discount Watch Store's secure Escrow Service
Thanks to the Discount Watch Store Escrow Service, your payment is fully covered. We keep your money in our escrow account for 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer payout to the dealer.
Our promise: Every new and used watch on Discount Watch Store is authentic. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back.
Legally mandated 14-day return policy
If the watch arrives and is defective or not as the seller described, you have 14 days upon delivery to initiate a return and receive your money back.
Strict dealer guidelines
In the interest of security, dealers on our marketplace must follow a strict set of rules. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Furthermore, we require all dealers to follow our strict dealer guidelines. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from.
Dealers ship every order with full insurance coverage. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. *For details, please inquire via phone or email.
Chrono24's quality & security team
Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right watch! Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. *For details, please inquire via phone or email.